Frequently Asked Question - Private Cloud

Sl. No.

Query

Solution

1

How to create a new account in Private cloud?

Need to sign up with the given URL using your Email Id.

2

How to approve the user in Private cloud?

Go to System admin and click user management in that click users and select approve user then the user has been approved successfully.

3

How to give admin access to the user in private cloud?

Go to system admin and click user management in that click Assign Role and select Add system admin Enter the Email add and click add the user will get the admin access.

4

Go to system admin and click user management in that click team mangement under the action tab in the right hand side click on the + icon to add credits

5

Go to system admin and click user management > click on team mangement > click on the pencil icon on the action tab in the right hand side>click on the edit team name and put your desired team name.

6

Go to system admin and click user management > click on team mangement > click on the pencil icon on the action tab in the right hand side> select the desired admin from the change admin tab.

7

Go to system admin and click user management > click on team management > click on the pencil icon to edit> add the team member from the option given below.

8

Go to system admin and click user management > click on team management > click on the - icon in the action tab in the right hand side> Select the desired user to remove from the team.

9

Go to system admin and click user management > click on team management > go to the desired team and click on the delete icon in the action tab in the right hand side.

10

Go to system admin and click user management > click on team management > click on create team icon > select the team admin > add the desired team members and click on create.

11

Go to system admin and click user management > click on assign role tab> click on add system admin and input the name of the account to be made as system admin. Pre-requiste is that the user should be already registered to the cloud.

12

Go to system admin and click user management > click on assign role tab> click on the X icon in the action tab in the right hand side.

13

How to approve the pending users after registering on the cloud

Go to system admin and click user management > click on users tab> scroll towards right to see the action tab. Click on the tick mark to approve the user.

14

Go to system admin and click user management > click on users tab> scroll towards right to see the action tab. Click on the cross X icon to reject the user.

15

How to filter the user, admin and the system admin on the private cloud?

Go to system admin and click user management > click on users tab> click on the dropdown and apply the filters to respective priveledges.

16

How to export the list of user, admin or system admin on the private cloud?

Go to system admin and click user management > click on users tab> click on the export to option. The formats are excel and csv.

17

Go to system admin and click user management > click on Add Credits tab> Click on the + icon respective to the user to add the credits.

18

Go to system admin and click user management > click on Add Credits tab> Click on the - icon respective to the user to add the credits.

19

How to provide the password reset link in private cloud to a user from a system admin account?

Go to system admin and click user management > click on reset password> Enter the user's

20

How to see the device clean up status with system admin priveledges

Go to system admin and click Infrastructure management > click on device level clean up/restart> the clean up status of each device can be seen in both manual as well as automation.

21

Go to system admin and click Device Info > One can see the current device status

22

Login to the cloud > Go to system admin > Go to> Usage Statistics > Click on Exports > Put the desired to and from date for the data and click on export to excel or csv format.

23

Login to the cloud > Go to system admin > Go to> Browser Statistics > Click on Exports > Put the desired start and end date for the data and click on export to excel or csv format.

24

How the export the list of restricted devices for different teams in private cloud?

Login to the cloud > Go to system admin > Go to> Restrict Device > Click on Exports to excel or csv format as required.

25

Login to the cloud > Go to system admin > Go to> Restrict Device > Go to action tab and click on the restrict icon (icon with device lock).

26

Login to the cloud > Go to system admin > Go to> Restrict Device > Go to action tab and click on the unrestrict icon present in the extreme right (icon with cross in the device).

27

How to release the device booked by a user in private cloud?

Login to the cloud > Go to system admin > Go to Release Device section > Select the device and click on release icon on the top.

28

How to release the browser booked by a user in private cloud?

Login to the cloud > Go to system admin > Go to Release browser section > Click on the Cross icon

29

How can a admin add user to a user to his/her team in private cloud?

Login to the cloud> Go to Manage > Admin > Under User management > team creation section > click on add team member > select the user and click on add

30

Login to the cloud> Go to Manage > Admin > Usage statistics> select the start and the end data and click on export

31

How can a admin export the browser usage data for his/her team?

Login to the cloud> Go to Manage > Admin > Browser statistics> Click on export > select the start and the end data and click on export to excel or csv as desired.

32

Login to Cloud> Click on Profile> Under Device/Browser settings you can see Your API access key> Click on Regenerate button.

33

Go to Profile> Click on Edit icon beside password > Confirm Current Password> Enter New Password> Confirm New Password

34

Login to Cloud> Click on Profile> Scroll Down> Toggle on the enable shareable reports

35

Login to Cloud> Click on Help> Click on Help Center

36

Login to Cloud> Click on Help> Click on support> Enter the email ID>Click on submit button.

37

Login to Cloud> Click on Help> Click on API Docs

38

Login to Cloud> Click on Utilities> Click on My Bookings

39

Login to Cloud> Click on Utilities> Click on Capabilities

40

Login to Cloud> Click on Utilities> Click on UDID

41

Login to Cloud> Click on Start>Click on devices>Connect the available device

42

Login to Cloud> Click on Start>Click on browsers>Connect the available browser

43

Login to Cloud> Click on Dashboard>User would be able to go through various data present on the Dashboard

44

Login to Cloud> Click on My Active sessions

45

Login to Cloud> Click on Reports

46

Login to Cloud> Click on My Data>Click on upload file> select the file from local machine>Click Open

47

Login to Cloud> Click on My Data>Select the App>Click on delete on top right hand corner

48

Login to Cloud> Click on My Data>Select the App>Click on delete on top right hand corner

49

Login to Cloud> Click on My Data>Select the App>Click on three dots and one would get the resign functional option.

50

Login to Cloud> Click on My Data > Click on three dots in the right hand side of the particular app then click on sensor testing

51

How to do bio-metric authentication of the APK file in pCloudy My data section?

Login to Cloud> Click on My Data > Click on three dots in the right hand side of the particular app then click on bio-metric authencation

52

How to do sync test of the APK file in pCloudy My data section?

Login to Cloud> Click on My Data > Click on three dots in the right hand side of the particular app then click on sync test

53

Login to Cloud> Click on Integrations on start page