Frequently Asked Questions
- 18 Mar 2025
- 11 Minutes to read
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Frequently Asked Questions
- Updated on 18 Mar 2025
- 11 Minutes to read
- Print
- DarkLight
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Overview
This section provides answers to the most commonly asked questions, offering quick insights into key topics. It serves as a helpful reference to clarify doubts, streamline information, and improve understanding about the Pcloudy platform.
Sl. No. | Query | Solution |
|---|---|---|
1 | How to accept alerts after app installation in automation | Add the below code to the test script, The message "ALLOW" can be modified according to the notification ---- driver.findElementByAccessibilityId("ALLOW").click(); |
2 | How to get Bundle of any IPA | Go to https://www.diawi.com/. > Upload your IPA file > Click on send > you will get a link > open the link in browser you will get all the details of the IPA |
3 | How to create a new account in Private cloud? | Need to sign up with the given URL using your Email Id. |
4 | How to approve the user in Private cloud? | Go to System admin and click user management in that click users and select approve user then the user has been approved successfully. |
5 | How to give admin access to the user in private cloud? | Go to system admin and click user management in that click Assign Role and select Add system admin Enter the Email add and click add the user will get the admin access. |
6 | How to Delete the application from My Data section? | Login to platform > Click on My Data section> You will see an check box at left side of the applications and select that> you will Delete button beside the Upload file button on the top of right side of the corner> Click on Delete button so that it will be deleting the required APK or IPA file from My Data section. |
7 | How to get device UDID | Navigate to Utilities from the home page -->Device UDID -->Choose the device for which you need the UDID and copy it. |
8 | How to add Team members to the existing team? | Navigate to Admin> Team info> Click on Add user> Enter the email id of the user( the must registered on the platform> Click on ADD |
9 | How to get Device Usage History of an team? | Navigate to Admin> Select Device Usage history > so that user will get the device usage of his team |
10 | How to get the Test Report link? | we need to click on their profile icon and then select Profile in that we have to Enable the sharable reports. After that go to Reports page copy icon under Action where you can get the report link. |
11 | How to go to capability configurator? | Nabigate to Utilities> Select the capabilities option > so user will get capability page and enetr the required details o that user will gets caps |
12 | How to search for a specific device | Login to pCloudy > Click on Devices > click on Search bar > enter device Name |
13 | How to Reset the Password? | Navigate to Login page> User can see Forgot Password link> Click on it > it will re-direct enter your email page> enter your email >a reset password link will be sent to your email id > after getting the link> click on it to reset the password. |
14 | How to test Audio Functionality? | Connect to the device> Click on the Enable Audio Out feature available on the UI |
15 | How to Purchase the Plan? | Please go through the link https://device.pcloudy.com/wallet_page to purchase the required plan. |
16 | How to get device logs after a test session? | To retrieve device logs: |
17 | How to troubleshoot Appium session failures in pCloudy? | Check the Appium logs for errors. |
18 | Why am I getting 'App Not Compatible' error while installing an APK? | The APK may be built for a different architecture. |
19 | How to reset device in automation test run? | Use - capabilities.setCapability("noReset", true); and capabilities.setCapability("fullReset", false); |
20 | How to trust the Enterprise Application in Automation | Use the capability - capabilities.setCapability("Trust", true): |
21 | How to unlock the device in Automation | Use - capabilities.setCapability("pCloudy_DevicePasscode","1234"); |
22 | How to provide system admin access | Click on Manage > System Admin > Assign Role > Click on Add System Admin > Enter the User ID > Click on Submit |
Sl. No. | Query | Solution |
|---|---|---|
1 | How can a Admin get the URL information in public cloud? | Login to cloud> Click on Admin > Click on Profile > Copy the desired URL |
2 | How can a Admin re-generated the API key in public cloud? | Login to cloud> Click on Admin > Click on Profile > Click on "regenerate" option to get the new API key |
3 | How can a Admin get browser cloud URL in public cloud? | Login to cloud> Click on Admin > Click on Profile > See the browser URL in Device/Browser settings section |
4 | How can a Admin enable shareable report in public cloud? | Login to cloud> Click on Admin > Click on Profile > Toggle on the Enable Shareable reports |
5 | How to register on the pCloudy Public cloud? | Navigate to device.pcloudy.com and fill the required details> Click on the confirmation email sent to the email mentioned during the sign up process |
6 | What are the sign up options available? | We have three ways for the user to register - 1. Sign Up via Google 2. Sign up manually by entering the details 3. Sign up via SSO |
7 | What is the trial duration offered in pCloudy? | Free trail duration is for 180 minutes and is valid for 30 days. |
8 | How to connect to the device? | Login to Cloud> Click on Start>Click on devices>Connect the available device |
9 | How to reset the password? | Click on Forgot password on the login page>Provide the email ID>new password>Confirm the new password. |
10 | How to check the existing plan on public cloud? | Login to Cloud> Click on Paid user on the top right hand corner. |
11 | How to upgrade the plan on public cloud? | Login to Cloud> Click on upgrade icon on the top right hand corner on the page. |
12 | How to change Password from Profile page | Login to cloud > Go to Profile> Click on Edit icon beside password > Confirm Current Password> Enter New Password> Confirm New Password |
13 | How to add user in the team in public cloud? | Login to cloud > Go to Admin> Click on Add user and Enter the email address of the email. (Ensure that the user is already registered on pCloudy). |
14 | How to remove user in the team in public cloud? | Login to cloud > Go to Admin> Select the user and click on remove user icon. |
15 | How to swap the admin in public cloud? | Login to cloud > Go to Admin> Select the user and click on request admin icon. |
16 | How to export team list on public cloud? | Login to cloud > Go to Admin> Click on export icon on the upper right hand side. |
17 | How to export device usage on public cloud? | Login to cloud > Go to Admin> Click on device usage>Select the device in the dropdown>Select the to and from date and click on export. |
18 | How to export browser usage on public cloud? | Login to cloud > Go to Admin> Click on device usage>Select the device in the dropdown>Select the to and from date and click on export. |
19 | How to check Device Team Usage on public cloud? | Login to cloud > Go to Admin>Select the device in the dropdown> Click on Team usage> Select the to and from date and click on export |
20 | How to check Browser Team Usage on public cloud? | Login to cloud > Go to Admin>Select the browser in the dropdown> Click on Team usage> Select the to and from date and click on export |
21 | How to export the device usage history in public cloud? | Login to cloud > Go to Admin>Click on Device history>Select the device in the dropdown> Select the to and from date and click on export. |
22 | How to export the browser usage history in public cloud? | Login to cloud > Go to Admin>Click on Device history>Select the browser in the dropdown> Select the to and from date and click on export. |
23 | How to see the devices reserved under your account in public cloud? | Login to cloud > Go to Admin>Click on Device reservation>One can see the list of devices reserved under your account. |
24 | How to configure SSO for public cloud? | Login to cloud > Go to Admin> Click on SSO configuration |
25 | How to check the Archive records? | Login to cloud > Go to Admin> Click on Archive records. |
26 | How to upload the required certificates to the cloud? | Login to cloud> Go to Admin> Certificates>Click on upload from local machine. |
27 | How to submit a pCloudy form ticket? | Login to Cloud> Click on Help> Click on support> Enter the email ID>Click on submit button. |
28 | How to get API documentation? | Login to Cloud> Click on Help> Click on API Docs |
29 | How to get URL information of Public cloud? | Login to Cloud> Click on Profile > Scroll down to see the URL information. |
30 | How to get the automation report via Email? | Login to Cloud> Click on Profile > Scroll down and toggle on the Automation email button. |
31 | How to check the new notification? | Login to Cloud> Click on the bell icon available on the top right hand side. |
32 | How to get the pCloudy manual and automation reports? | Login to Cloud> Click on Reports |
33 | How to upload the App in pCloudy? | Login to Cloud> Click on My Data>Click on upload file> select the file from local machine>Click Open |
34 | How to delete the App from pCloudy My data section? | Login to Cloud> Click on My Data>Select the App>Click on delete on top right hand corner |
35 | How to release the device from My Active session? | Login to Cloud> Click on My Data>Select the App>Click on delete on top right hand corner |
36 | How to resign the IPA file in pCloudy My data section? | Login to Cloud> Click on My Data>Select the App>Click on three dots and one would get the resign functional option. |
37 | How to do sensor testing of the IPA file in pCloudy My data section? | Login to Cloud> Click on My Data > Click on three dots in the right hand side of the particular app then click on sensor testing |
38 | How to do bio-metric authentication of the APK file in pCloudy My data section? | Login to Cloud> Click on My Data > Click on three dots in the right hand side of the particular app then click on bio-metric authencation |
39 | How to do sync test of the APK file in pCloudy My data section? | Login to Cloud> Click on My Data > Click on three dots in the right hand side of the particular app then click on sync test |
40 | How to download the app present in My Data to local machine? | Login to Cloud> Click on My Data > Click on down arrow mark to download the app. |
41 | How to put the filter in My data section based on app type? | Login to Cloud> Click on My Data > Click on filter icon and click on IPA or APK etc as required. |
42 | How to search the required app in My Data section? | Login to Cloud> Click on My Data > Click on search bar. |
43 | How to invite the users on public cloud? | Login to Cloud> Click on + Invite users option. |
44 | How to leverage Ask Alfy AI on public cloud? | Login to Cloud> Click on Alfy AI to ask the platform related questions. |
45 | How to put filter in reports section in public cloud? | Login to Cloud> Click on Reports> Click on filter icon and apply the filter based on your requirement. |
46 | How to get the data overview of the pCloudy platform? | Login to Cloud> Click on Dashboard>User would be able to go through various data present on the Dashboard |
47 | How to get the test cases created using Qpilot AI on public cloud? | Login to Cloud> Click on Start page > Click on QPilot> Click on All Test option to see the test cases created using QPilot. |
48 | How to create test cases using QPilot AI? | Login to Cloud> Click on Start page > Devices> Connect the device> Under All Actions dropdown> Click on QPilot AI option> Give the natural language steps to be performed in the App to get the test cases generated. |
49 | How to do the app performance testing in public cloud? | Login to Cloud> Click on Start page > Click on App performance testing > connect the device > Select the app where the app performance has to be done. |
50 | How to instrument the app for app performance testing? | Login to Cloud> Click on My Data > Click on three dots and click on app performace testing. |
51 | How to find devices My Bookings? | Login to Cloud> Click on Utilities> Click on My Bookings |
52 | How to generate pCloudy capabilities? | Login to Cloud> Click on Utilities> Click on Capabilities |
53 | How to get pCloudy Device UDID? | Login to Cloud> Click on Utilities> Click on UDID |
54 | How to connect to the pCloudy devices? | Login to Cloud> Click on Start>Click on devices>Connect the available device |
55 | How to connect to the pCloudy browsers? | Login to Cloud> Click on Start>Click on browsers>Connect the available browser |
56 | How to enable the logs in pCloudy devices during the manual test | Login to Cloud> Click on Start>Click on Devices>Connect the device> On top right hand side click on device logs and Toggle it on. |
57 | How to enable the analysis in pCloudy devices in manual test? | Login to Cloud> Click on Start>Click on Devices>Connect the device> On top right hand side scroll right> Click on Analysis> Choose the app |
58 | How to enable the transaction in pCloudy devices during manual test? | Login to Cloud> Click on Start>Click on Devices>Connect the device> On top right hand side scroll right> Click on Transaction> Choose the app> Name the test> It will show the required data in the report. |
59 | How to install the app in pCloudy devices during manual test? | Login to Cloud> Click on Start>Click on Devices>Connect the device> Click on Install icon on the right hand side drop down (QUick Actions) and select the app. |
60 | How to take the screenshots during the manual test case on pCloudy devices? | Login to Cloud> Click on Start>Click on Devices>Connect the device> Click on screenshot icon on the right hand side drop down (QUick Actions) and view the screenshot in the top right hand option after scrolling it right wards. |
61 | How to release the device from My Active session? | Login to Cloud> Click on My Data>Select the App>Click on delete on top right hand corner |
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