Frequently Asked Questions

Updated on 12 Feb 2025
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Overview

This section provides answers to the most commonly asked questions, offering quick insights into key topics. It serves as a helpful reference to clarify doubts, streamline information, and improve understanding about the Pcloudy platform.

Sl. No.	Query	Solution
1	How to accept alerts after app installation in automation	Add the below code to the test script, The message "ALLOW" can be modified according to the notification ---- driver.findElementByAccessibilityId("ALLOW").click();
2	How to get Bundle of any IPA	Go to https://www.diawi.com/. > Upload your IPA file > Click on send > you will get a link > open the link in browser you will get all the details of the IPA
3	How to create a new account in Private cloud?	Need to sign up with the given URL using your Email Id.
4	How to approve the user in Private cloud?	Go to System admin and click user management in that click users and select approve user then the user has been approved successfully.
5	How to give admin access to the user in private cloud?	Go to system admin and click user management in that click Assign Role and select Add system admin Enter the Email add and click add the user will get the admin access.
6	How to Delete the application from My Data section?	Login to platform > Click on My Data section> You will see an check box at left side of the applications and select that> you will Delete button beside the Upload file button on the top of right side of the corner> Click on Delete button so that it will be deleting the required APK or IPA file from My Data section.
7	How to get device UDID	Navigate to Utilities from the home page -->Device UDID -->Choose the device for which you need the UDID and copy it.
8	How to add Team members to the existing team?	Navigate to Admin> Team info> Click on Add user> Enter the email id of the user( the must registered on the platform> Click on ADD
9	How to get Device Usage History of an team?	Navigate to Admin> Select Device Usage history > so that user will get the device usage of his team
10	How to get the Test Report link?	we need to click on their profile icon and then select Profile in that we have to Enable the sharable reports. After that go to Reports page copy icon under Action where you can get the report link.
11	How to go to capability configurator?	Nabigate to Utilities> Select the capabilities option > so user will get capability page and enetr the required details o that user will gets caps
12	How to search for a specific device	Login to pCloudy > Click on Devices > click on Search bar > enter device Name
13	How to Reset the Password?	Navigate to Login page> User can see Forgot Password link> Click on it > it will re-direct enter your email page> enter your email >a reset password link will be sent to your email id > after getting the link> click on it to reset the password.
14	How to test Audio Functionality?	Connect to the device> Click on the Enable Audio Out feature available on the UI
15	How to Purchase the Plan?	Please go through the link https://device.pcloudy.com/wallet_page to purchase the required plan.
16	How to get device logs after a test session?	To retrieve device logs: Start a device session. Navigate to Logs & Performance > Device Logs. Click on Download Logs after the session.
17	How to troubleshoot Appium session failures in pCloudy?	Check the Appium logs for errors. Verify the desired capabilities (deviceName, platformVersion, automationName, etc.). Ensure the Appium version is compatible with your script. Try runing the script on a different device to rule out device-specific issues. Ensure that your Appium server is properly configured.
18	Why am I getting 'App Not Compatible' error while installing an APK?	The APK may be built for a different architecture. The OS version may be lower than required.
19	How to reset device in automation test run?	Use - capabilities.setCapability("noReset", true); and capabilities.setCapability("fullReset", false);
20	How to trust the Enterprise Application in Automation	Use the capability - capabilities.setCapability("Trust", true):
21	How to unlock the device in Automation	Use - capabilities.setCapability("pCloudy_DevicePasscode","1234");
22	How to provide system admin access	Click on Manage > System Admin > Assign Role > Click on Add System Admin > Enter the User ID > Click on Submit

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